The Administration Website provides are real-time map overview that shows the location and status of all bikes in operation. This view can be used to quickly see the status of all bikes in the system, both docked bikes, and bikes currently on trips. Notification and reporting tools within the Administration Website give Operators to tools to manage a Gobike system effectively.
A Docking Station overview provides comprehensive information about each docking station and includes information such as total number of docking points, status of all bikes located at the station, and number of available docking points. The Operator’s customer service and maintenance personnel use this overview.
Individual bikes are continually tracked, offering a valuable tool to understand individual trips and also the historical use of each bicycle over time. This information is used by the Operator’s customer service personnel and can also be used by customers such as cities and companies to better understand how the Gobike system is being used.
The Administration Website features a page for each Bike where Operators can access information about all trips taken on the bicycle, repairs, and user reports. Real-time and historical technical performance information can also be accessed for each bicycle.
The Administration Website features a page for each End-User where Operators can access nformation about each Users status, trip history, account information, and invoice history. The Operator’s customer service personnel primarily use this tool.
The Operator’s customer service personnel can review existing bookings for individual End-Users and also have the ability to create new bookings within the system.
Repairs are documented and tracked within the Administration Website. Both the Operator’s customer service and maintenance personnel use this information to help keep each Gobike project running as smoothly as possible.
The Administration Website offers a suite of tools where multiple products, price plans, and special offers can be created. These tools are highly flexible and allow Operators to deliver a multi-layered pricing strategy to target different End-User groups.
The ability for the Operator’s customer service personnel to quickly access information about Users, Bikes, Trips, and Docking Stations means that customer service personnel can offer a high level of real-time telephone and email support to End-Users.